Students - Technology Support

Schoology Support

Schoology is our Learning Management System (LMS) which was implemented for the 2020-2021 school year. Schoology is the home of:

  • Classroom assignments
  • Classroom assessments
  • Direct student-teacher contact
  • Grades

In most cases, your classroom instructor will be able to provide assistance and resolve your problem. In the event you still require assistance, please e-mail our helpdesk at CBSupport@gischools.org.

Please provide as much detail as possible, including screenshots if possible or applicable. 

Chromebook Support

Remote Instruction

During periods of remote instruction, student District-provided devices may require troubleshooting. Basic steps such as ensuring that your device is charging, powered on and/or restarted should be taken prior to e-mailing for technical support. 

Chromebook technical support requires can be submitted via e-mail at: CBSupport@gischools.org

Please note, all requests will be serviced in the order recieved. A response will be provided within 24 hours, however there will times where technical support staff must wait for replacement parts or equipment to arrive. During the COVID-19 pandemic, shipping times for certain components has slowed down drastically.

Hybrid Instruction

During periods of hybrid instruction, i.e. Red/Grey groups - please bring your device into school and notify either your media center paraprofessional or classroom instructor. 

In-person Instruction

Similar to hybrid instruction, please bring your device into school and notify your media center paraprofessional or your classroom instructor of the issue. In most cases, cases submitted submitted same-day are resolved same-day. Cases regarding damage may require 1-2 days to allow for shipping of replacement components. 

Staff - HelpDesk

All staff technology related requests must go through FreshDesk. 

Support for the following is available:
 
  • Software
  • Hardware
  • Google Apps for Education
  • Internet/Network Connectivity
  • User accounts
  • Classroom A/V (Audio/Video systems)
  • Telephones

If you have a technology issue, request or question, please submit a help desk ticket. 

All requests require a help desk ticket. All work orders will be prioritized and then addressed in the order received.  Casual face-to-face (stops in the hall) requests will require a work order to be submitted before further action is taken.